Product
Tour
Security
Screenshots
Release Notes
Connection Modes
Unattended Access
Active Directory Support
MSI Configuration
Cloud & On-Premise
Product Overview:
Solutions
Finance and Banking
Manufacturing and Retail
Healthcare
Education and Government
Information technology
Download
Windows
macOS
Linux
iOS/Android
Buy
Buy Online
License Assistant
Request for Quote
Upgrade Your License
Contact Sales
Support
Support Center
Documentation
Knowledge Base
Community
Customer Area
Recover Lost Key
Get Free License
Support Center
Documentation
Knowledge Base
Community
>>
<<
Customer Area
Recover Lost Key
Get Free License
Community
« Back to Windows version
Update issue with viewer
Links used in this discussion
Links used in this discussion
https://www.remoteutilities.com/download/viewer/
Douglas Smart
, User (Posts:
2
)
Jan 05, 2022 2:42:23 am EST
Support level:
Free or trial
I am trying to update the viewer (auto update) from 7.0.0.1 - it goes through the normal update process, and closes the viewer - it then does not restart - when I restart it manually, it has not updated. What is wrong, please?
Conrad Sallian
, Support (Posts:
3068
)
Jan 05, 2022 7:06:15 pm EST
Hi Douglas,
Thank you for your message.
Perhaps, the msi installer is broken on that computer somehow. You can try the following:
1. Manually uninstall Viewer via Windows settings.
2.
Download
and install Viewer.
Hope that helps.
Submit a reply
*
Website time zone: America/New_York (UTC -5)
Product
Tour
Security
Screenshots
Release Notes
Connection Modes
Unattended Access
Active Directory Support
MSI Configuration
Cloud & On-Premise
Product Overview:
Solutions
Finance and Banking
Manufacturing and Retail
Healthcare
Education and Government
Information technology
Download
Windows
macOS
Linux
iOS/Android
Buy
Buy Online
License Assistant
Request for Quote
Upgrade Your License
Contact Sales
Support
Support Center
Documentation
Knowledge Base
Community
Customer Area
Recover Lost Key
Get Free License