Douglas Smart's community posts


Update issue with viewer

Support level: Free or trial
I am trying to update the viewer (auto update) from 7.0.0.1 - it goes through the normal update process, and closes the viewer - it then does not restart - when I restart it manually, it has not updated. What is wrong, please?

Free License will not load

Support level: Free or trial
I have tried to load a free licence following the trial period - it will not load from the Viewer, so did the email option, and when I copy this into the license storage, I get a message "Attention Invalid registration key" What have I done wrong?