Community

« Back to Shane van Jaarsveldt's community posts

Remote utilites offline malwarebytes

Links used in this discussion

john Randal, User (Posts: 120)

Dec 05, 2021 8:30:16 am EST

Support level: Mini

Malwarebytes is again blocking remote utilites ID.remoteutilites website.. Need help???

Jeff Cousino, User (Posts: 4)

Dec 06, 2021 8:52:32 am EST

Support level: Starter

I have 2 different locations that are getting the same Trojan message.
IP Address is 64.20.61.146

Attached Files

john Randal, User (Posts: 120)

Dec 06, 2021 8:56:40 am EST

Support level: Mini

Mine is the ID.remote utilites.... something has to be done this has happen way to many times

Pauline, Support (Posts: 2862)

Dec 06, 2021 9:39:47 am EST

Hello Jeff and John,

Thank you for your messages.

We will contact Malwarebytes and will ask them to remove the false positive detection. However, please note that we also recommend that you contact the Malwarebytes team and report the false positive to them as well, since they're more likely to listen to their customers and, therefore, resolve the issue faster.

Meanwhile, please try adding the DNS name id.remoteutilities.com to the Malwarebytes' Allow list as described on this page.

We will keep you updated on the issue and will let you know if we get a reply from Malwarebytes.

john Randal, User (Posts: 120)

Dec 06, 2021 9:45:41 am EST

Support level: Mini

I did add it yesterday and it was fine untill I checked this morning and it had the same problem making me to add it again...seems like over night malwarebytes changes something

john Randal, User (Posts: 120)

Dec 06, 2021 9:51:18 am EST

Support level: Mini

Do you have the link to report malwaybytes false positive? URL please?

Jeff Cousino, User (Posts: 4)

Dec 06, 2021 10:05:49 am EST

Support level: Starter

I found it.

https://forums.malwarebytes.com/forum/122-false-positives/

john Randal, User (Posts: 120)

Dec 06, 2021 10:16:31 am EST

Support level: Mini

Ok staff said block would be removed, maybe make this topic in a sticky for future reference..

Pauline, Support (Posts: 2862)

Dec 06, 2021 10:43:10 am EST

Hello Jeff and John,

Thank you for your input on the issue.

maybe make this topic in a sticky for future reference..

Yes, I will definitely forward this suggestion to my coworkers for a review to see if maybe we could add it to our Knowledge Base.

Please let us know if you have more questions.

Submit a reply

^* Website time zone: America/New_York (UTC -5)