When trying to print to the Zebra 450 thermal printer the remote printer produces an image that is one quarter the size of the label. When it prints it only prints on one quarter of the label. Is there away to print to this thermal printer in RU. I have the printer defined as a generic thermal printer with 4 x 6 labels. The host is on Windows 8.1, the viewer on Windows 7. Thank you.
Could you please clarify the following: 1. Do you use the Zebra 450 thermal printer as well? 2. What options do you see in the Remote Utilities Printer Properties window -> Paper tab? If possible, please provide a screenshot of how this tab's content looks on your machine.
I've checked with our developers on this issue - this is a known issue that manifests itself only with a certain type of printers (i.e. label printers), therefore, unfortunately, we're unable to reproduce the issue and implement a fix for it. In addition, please also note that according to our Support Policy, unfortunately, we cannot assist in resolving hardware issues. I apologize if this makes our program less useful for you.