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password not accepted

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Russ Michaels, User (Posts: 4)
Aug 02, 2021 6:38:04 pm EDT
Support level: Free or trial
I have had a client install the remote host, but I cannot connect, it just keeps saying that the password is wrong.

I have had her set a very simple 4 letter password, but doesn't work
tried removing the password, doesn't work
I got her to do the setup over a video call so I could see the screen.
no matter what I do it says the password is wrong.
Pauline, Support (Posts: 2872)
Aug 03, 2021 9:04:57 am EDT
Hello Russ,

Thank you for your message.

The issue might be occurring due to the Host settings file being somehow corrupted/damaged (perhaps, by some antivirus/firewall software activity). Please try resetting the Host Settings by opening Windows Registry Editor (press Win+R, then type in regedit) and deleting the following registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Usoris\Remote Utilities Host\
Please note that this will reset the Host settings, so you will have to set up the password once again.

In case if the solution above did not help and the issue persists, please also try uninstalling the Host completely by following this guide and then reinstalling it from scratch.

Hope that helps.

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