Russ Michaels's community posts

I have had a client install the remote host, but I cannot connect, it just keeps saying that the password is wrong.

I have had her set a very simple 4 letter password, but doesn't work
tried removing the password, doesn't work
I got her to do the setup over a video call so I could see the screen.
no matter what I do it says the password is wrong.

Auto does not work either, still gives access denied.
If I change authentication to "remote utilities" authentication and create a RU user then it works.

But I really would prefer to authenticate using windows security, since my user already exists everyone's system

I am able to get it working if I use Remote Utilities security but not if I use Windows security.
Any idea why?

I am using RU to manage my kids computers.
IT is working fine on one of them, but on the other one I just get access denied wheneve rI try to connect.

I have set it up to use windows security and Internet ID.
It tries to conenct, but always says "access denied". I have tried setting the viewer to explicitly connect using windows security.