We cannot say to our customer turn off antivirus so we can support them remotely not because we cant tell them but mostly, customers are not able to turn it off or change.
I perfectly understand. That wouldn't make sense.
I've checked virustotal too, and you have 9 positives, 5 of them are heavily used here in my country and 1 of them is developed here so the penetration of this one is huge. (For example another concurent solution have 0 positives)
This only tells how a/v software re-uses detections of one another. This is not the first time when once one of them thinks certain software as a "threat" , others immediately start detecting it too. Again, the current stable version of Remote Utilities (188.8.131.52) has been around for 9 months and during all that time there was just a couple of riskware detections. Then all of a sudden the same file with the same code
as before started to get detected.
So please, check you code or cooperate with AV companies more, so we can use your solution since its kinda unique and cool...
We do our best to cooperate with AV companies. But unfortunately, not all of them do their best to cooperate with software vendors, and many of them don't even have a decent false positive report form or simply won't respond.
Still, we will yet again contact BitDefender and ask them to take care of this issue.