We are also still having trouble with BD and RU and had to quickly implement another solution to support our clients.
In 2012, we took over 2 clients [6 offices] from another IT company. They already had in place a remote access software from one of the leading companies. As AV protection, some PCs have Bitdefender and some of them Avast installed. Since we took over, we never had any issues with the software itself. None whatsoever. We just tried to install now RU again and guess what? Unable to extract the installer from our one-click-ru package. Virus detected.
Yesterday, when trying to download our custom RU, we got a message on Chrome: "This Type of File Can Harm Your Computer". It doesn't happen every time but when it does, customers are concerned. Not sure what Chrome version they're on.
Again, when trying competitive products, we don't experience any issues on machines with BD or Avast. Isn't that strange?
Your explanations and support are much appreciated however, we're still struggling with RU and I can't see end of it.