Community
norton internet security problem
Links used in this discussion
Links used in this discussion
P A,
User (Posts: 7)
Jan 18, 2017 4:14:33 am EST
Support level: Free or trial
Hi Conrad
I'm still getting the error.
I ran Norton update first (no new updates) and then re-downloaded the ZIP file.
Extracted Viewer 6.5 but before I could run it, Norton kicked in, flagged it and then deleted it. Error flagged as WS.Reputation.1 This is what Norton says about this:
Updated: February 15, 2012 3:15:47 PM
Type: Other
Risk Impact: High
Systems Affected: Windows 2000, Windows NT, Windows Server 2003, Windows Server 2008, Windows Vista, Windows XP
Behavior
WS.Reputation.1 is a detection for files that have a low reputation score based on analyzing data from Symantec’s community of users and therefore are likely to be security risks. Detections of this type are based on Symantec’s reputation-based security technology. Because this detection is based on a reputation score, it does not represent a specific class of threat like adware or spyware, but instead applies to all threat categories.
The reputation-based system uses "the wisdom of crowds" (Symantec’s tens of millions of end users) connected to cloud-based intelligence to compute a reputation score for an application, and in the process identify malicious software in an entirely new way beyond traditional signatures and behavior-based detection techniques.
I have a screenshot of the error, but I can't see how to attach it to this post (don't have a URL for it)
PA:
I'm still getting the error.
I ran Norton update first (no new updates) and then re-downloaded the ZIP file.
Extracted Viewer 6.5 but before I could run it, Norton kicked in, flagged it and then deleted it. Error flagged as WS.Reputation.1 This is what Norton says about this:
Updated: February 15, 2012 3:15:47 PM
Type: Other
Risk Impact: High
Systems Affected: Windows 2000, Windows NT, Windows Server 2003, Windows Server 2008, Windows Vista, Windows XP
Behavior
WS.Reputation.1 is a detection for files that have a low reputation score based on analyzing data from Symantec’s community of users and therefore are likely to be security risks. Detections of this type are based on Symantec’s reputation-based security technology. Because this detection is based on a reputation score, it does not represent a specific class of threat like adware or spyware, but instead applies to all threat categories.
The reputation-based system uses "the wisdom of crowds" (Symantec’s tens of millions of end users) connected to cloud-based intelligence to compute a reputation score for an application, and in the process identify malicious software in an entirely new way beyond traditional signatures and behavior-based detection techniques.
I have a screenshot of the error, but I can't see how to attach it to this post (don't have a URL for it)
PA:
Conrad,
Support (Posts: 3013)
Jan 18, 2017 7:43:37 am EST
Hello PA,
Feel free to send the screenshot to support@remote-utilities.com. Thanks.
Feel free to send the screenshot to support@remote-utilities.com. Thanks.
P A,
User (Posts: 7)
Jan 19, 2017 4:55:50 am EST
Support level: Free or trial
Hi Conrad
Email with screenshot attachment sent.
Regards
PA
Email with screenshot attachment sent.
Regards
PA
Conrad,
Support (Posts: 3013)
Jan 23, 2017 9:45:56 am EST
Hello PA,
Yet again Symantec reported that they fixed the issue. Could you please confirm?
Yet again Symantec reported that they fixed the issue. Could you please confirm?
P A,
User (Posts: 7)
Jan 23, 2017 6:26:30 pm EST
Support level: Free or trial
Hi
That seems to have fixed it. Now running Viewer 6.5.0.8
Thanks for your help.
PA
That seems to have fixed it. Now running Viewer 6.5.0.8
Thanks for your help.
PA
* Website time zone: America/New_York (UTC -4)