In order to respond to your legitimate sarcasm, I'll tell you that I opened a support request with mcafee on 21 November. I submitted a "false positive" request on rutview.exe file. That request is still open without any response.
I am sorry to hear that. But this is also beyond our control. We cannot make McAfee become more customer-oriented overnight even if we wanted.
In my specific case, I asked for help to both parties, as we have a solid security policy based on Macafee products ( about which we are satisfied as far as
security is concerned); however, if this problem is not completely solved we will be forced to choose a different product for remote assistance, much to our regret,
considering that RU is a very, very good product.
Thank you for the kind words. Actually, we are very sorry to hear that antivirus software companies care so little about their customers' business.
I anyway still wonder why so many antivirus products detect RU as a threat.
I'm afraid you are exaggerating. Here is a current VirusTotal report on rutview.exe
(version 6.9, the current one).
Rising is a Chinese antivirus that are really hard to get in contact with. As for Yandex, this is a Russian web browser "antivirus engine" that we still can't make stop detecting our software despite the fact they we contacted them and they said that they are working on the problem.
P.S. Sorry, modified the post since the VirusTotal link just wouldn't work properly. Now it works ok through a URL shortener.