barced's community posts

Hello Conrad,

I don't know how VirusTotal works, but that report doesn't reflect the reality.

Mcafee is listed as "clean" but despite this RUviewer.exe is still identified as a threat on our systems (to be more precise: it is identified as "Threat Prevention False Positive Mitigation").

However: I'm doing all I can in order to resolve this issue. If there is more I can do, please let me know.

Hello Conrad,

first of all, thank you for your support. It's very appreciated.

In order to respond to your legitimate sarcasm, I'll tell you that I opened a support request with mcafee on 21 November. I submitted a "false positive" request on rutview.exe file. That request is still open without any response.

In my specific case, I asked for help to both parties, as we have a solid security policy based on Macafee products ( about which we are satisfied as far as
security is concerned); however, if this problem is not completely solved we will be forced to choose a different product for remote assistance, much to our regret,
considering that RU is a very, very good product.

I anyway still wonder why so many antivirus products detect RU as a threat.

Thanks in advance for your support.

Best Regards

Hi,

After a few days, mcafee endpoint  is finding rutviewer.exe as a threat again.

Thank you

RU 6.9 Viewer is detected by Mcafee EndPoint Security 10.6.1 - the event registered is "Threat Prevention False Positive Mitigation"