barced's community posts

Ru 6.9 detected by Mcafee EndPoint Security

barced, User (Posts: 4)

Dec 06, 2018 3:48:19 am EST

Support level: Free or trial
Hello Conrad,

I don't know how VirusTotal works, but that report doesn't reflect the reality.

Mcafee is listed as "clean" but despite this RUviewer.exe is still identified as a threat on our systems (to be more precise: it is identified as "Threat Prevention False Positive Mitigation").

However: I'm doing all I can in order to resolve this issue. If there is more I can do, please let me know.

Ru 6.9 detected by Mcafee EndPoint Security

barced, User (Posts: 4)

Dec 05, 2018 3:47:42 am EST

Support level: Free or trial
Hello Conrad,

first of all, thank you for your support. It's very appreciated.

In order to respond to your legitimate sarcasm, I'll tell you that I opened a support request with mcafee on 21 November. I submitted a "false positive" request on rutview.exe file. That request is still open without any response.

In my specific case, I asked for help to both parties, as we have a solid security policy based on Macafee products ( about which we are satisfied as far as
security is concerned); however, if this problem is not completely solved we will be forced to choose a different product for remote assistance, much to our regret,
considering that RU is a very, very good product.

I anyway still wonder why so many antivirus products detect RU as a threat.

Thanks in advance for your support.

Best Regards

Ru 6.9 detected by Mcafee EndPoint Security

barced, User (Posts: 4)

Nov 13, 2018 10:35:02 am EST

Support level: Free or trial
Hi,

After a few days, mcafee endpoint  is finding rutviewer.exe as a threat again.

Thank you

Ru 6.9 detected by Mcafee EndPoint Security

barced, User (Posts: 4)

Nov 05, 2018 5:25:30 am EST

Support level: Free or trial
RU 6.9 Viewer is detected by Mcafee EndPoint Security 10.6.1 - the event registered is "Threat Prevention False Positive Mitigation"
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