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Remote connection hangs after a few minutes

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Paul Dubé, User (Posts: 1)

Aug 07, 2018 11:08:50 am EDT

Support level: Free or trial
I installed Remote Utilities Host and Viewer so I can remotely login from work/home to home/work.
I can connect fine (Full Control) but after a few minutes the connection hangs and I can only see the desktop but cannot select anything.
I don't see any other way to reset the connection than closing it and reconnect again. Then after a few minutes it hangs again.

What could be wrong?

P.S. I had no such issue with T V.
Edited:Paul Dubé - Aug 07, 2018 11:09:12 am EDT

Conrad, Support (Posts: 2494)

Aug 07, 2018 2:24:00 pm EDT

Hello Paul,

I recommend that you check antivirus software on the remote computer and add Remote Utilities - Host to a/v software exceptions. This article can help https://www.remoteutilities.com/support/kb/remote-utilities-is-mistakenly-detected-as-malware/

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