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using Remote Utilities in healthcare operation

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FVDS IT, User (Posts: 1)

Jun 07, 2018 5:59:14 pm EDT

We are currently NOT users of Remote Utilities. We are on this forum to vet the software because we are looking for remote access for our small medical practice. We are a lean operation, use cloud-hosted medical records and practice management software, have a Windows Server 2012 server just for internal authentication, some temporary storage. We would rather not host a private RU Server, because we are planning on going full cloud-based and retiring our Windows Server.

(1) How are screen images transmitted between Host and Viewer?

(2) We understand the sessions are encrypted but how much of that encrypted data is stored on RU's public server and for how long?

(3) Anyone know of medical practices using Remote Utilities?

TIA

Conrad, Support (Posts: 2407)

Jun 08, 2018 3:09:50 am EDT

Hello,

Thank you for your post.

(1) How are screen images transmitted between Host and Viewer?

Encrypted regardless of what intermediary server is used, public or private. The data encryption is always on.

(2) We understand the sessions are encrypted but how much of that encrypted data is stored on RU's public server and for how long?

The transmitted data are not stored on our server. Besides, it would be completely useless because the data are encrypted at endpoints and we cannot read the data.  

As for connection logs, they are stored for one year. See our Privacy Policy, the section "Information we collect when you use the Product".

(3) Anyone know of medical practices using Remote Utilities?

We cannot provide reference in public without expressed permission from customers. However, feel free to contact our Sales - they may contact the medical customers and ask them if they would give their consent to share their review or contact information.

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