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Slow when using ID Connection.

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무중 신, User (Posts: 1)

Dec 31, 2017 4:53:05 am EST

I use lastest version of host and viewer file.
the problem is when i connect with ID, response is very very slow. Its like 1fps and 2second delay or much.
every connection have this problem. all of settings are ok. because IP connection (Direct connection) is fast.

when i use RU first, ID connection is fast. but it became slow fr om day-2 use. can u help me?

i tested all of options so option is ok. fps lim it is ok too.

Conrad, Support (Posts: 2923)

Jan 01, 2018 6:26:37 am EST

Hello, 무중 신

Thank you for your message.

This troubleshooting article can help https://www.remoteutilities.com/support/docs/slow-remote-connection-speed-performance/ . Note that if you are situated in Eastern Asia our servers may not be fast for you. That's why the best solution would be using either direct connection where possible, or your own RU Server if you need to use the zero-configuration Internet-ID.

Hope that helps.

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