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Frequent disconnects

Chuck Wagner, User (Posts: 2)

Aug 04, 2017 8:56:07 am EDT

Hello,

I have been testing RU for some time and it appears that it has difficulties maintaining a constant connection. I will have a remote session going and after 5-10 minutes the viewer will freeze and I will get a connection issue but it always reconnects right away when i re-initiate it. As a test, I also have also tried a TeamViewer remote session and a standard RDP and neither will lose connection throughout the day.

Is there a setting to define a timeout value for the disconnect or another setting I am missing? I really dig RU but the frequency of disconnects is making it difficult to use.

Thanks!

Host Version: 6.7.0.2
Viewer Version: 6.7.0.2
RU Server Version: 2.6 [2603]
Host OS: Windows 7
Viewer OS: Windows 10 Pro

Conrad, Administrator (Posts: 1573)

Aug 04, 2017 9:31:01 am EDT

Hello Chuck,

Thank you for your post.

after 5-10 minutes the viewer will freeze and I will get a connection issue but it always reconnects right away when i re-initiate it.

Is the Viewer auto-reconnecting or just freezing (i.e. erroneous work of the application)?

As a test, I also have also tried a TeamViewer remote session

Such tests can do little in diagnosing connectivity issues. Even if you have a network-related issue, and not a software-related one, it well may be that this network issue manifests itself only with this specific program, rather than with other programs. For example, there are plenty of user reports about when TeamViewer can't connect and yet it doesn't necessarily mean that the problem is with TeamViewer.

It could help if you sent us Host logs from a couple of your Hosts. You can send them to support@remote-utilities.com.

and a standard RDP

Standard RDP cannot connect over the Internet and bypass firewalls. To compare apples to apples you need to compare Remote Utilities direct connection (i.e. connecting using IP address or DNS name) vs. RDP's connection.

If you use Remote Utilities Internet ID connection then comparing it vs. RDP doesn't make sense - direct connectivity always wins over indirect one. That said, if your remote Hosts are accessible directly, you don't even have to use Internet-ID connection - you set up direct connection.

RU Server Version: 2.6 [2603]

You use your self-hosted server as relay instead of our public servers, correct?

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