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Set up not to show domain name and machine name on Host's (Agent's) desktop

jade_inc@yahoo.com, User (Posts: 1)

Feb 05, 2017 6:11:05 pm EST

Support level: Free or trial
I installed Agent on my remote computer, and Viewer on my local computer for testing. It's connected successfully, however, the Active Connection box on the bottom right of Agent's desktop shows Viewer's domain name and machine name. Could this be set up to show only Internet-ID like 123-456 or others instead? Apparently, it is not a good idea to show Viewer's domain name and machine name to the customer. Thanks a lot!

Conrad, Support (Posts: 2495)

Feb 05, 2017 9:00:43 pm EST

Hello Jade,

Thank you for the suggestion. We will see if we can make it an option.

* Website time zone: America/New_York (UTC -4)

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