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Screen Blank not showing custom URL windows 10

Jason College, User (Posts: 2)

Jan 22, 2017 10:57:00 am EST

host Windows 10 - Home - Anniversary update - Host 6.5.0.8
viewer Windows 10 - Home - Anniversary update - Viewer 6.5.0.8

When messing with the host properties, I found that there is a way to display custom text, or URLs when the host screen blank feature is turned on. Unfortunately, this feature does not seem to work properly with Windows 10. The only thing the host user sees when screen blanking is turned on is that the physical monitor has been turned off (shows no signal). This happens, even if custom text, or a custom URL is defined to be displayed.

If screen blanking is turned off, the host user sees the screen as normal. I'm guessing this is a bug in the monitor lock driver for windows 10, but I could be wrong. Is there something I'm doing wrong?

Conrad, Support (Posts: 2979)

Jan 23, 2017 11:37:06 am EST

Hello Jason,

Yes, the blank screen feature works very differently in Windows 8/10. In fact, there is no blank screen, it's just the monitor that is turned off. As you probably noticed, the Host offers you to install a special monitor driver which is required if you need to use the blank remote screen feature with Windows 8/10.

As such, the custom text/html/image option will be discontinued starting the very next update. We will remove the related controls from the Viewer interface in the upcoming update.

If screen blanking is turned off, the host user sees the screen as normal. I'm guessing this is a bug in the monitor lock driver for windows 10, but I could be wrong. Is there something I'm doing wrong?

Could you please elaborate on this? If screen blanking is off, the remote user should see the monitor, yes. Or did you mean something different?

Looking forward to your reply.

Jason College, User (Posts: 2)

Jan 23, 2017 12:44:36 pm EST

Support level: Free or trial

That's what I meant. It works as normal, but I thought the bug was the screen turning off, even if you had the custom text, or custom HTML selected.

Thanks! Your answer resolves the issue. :)

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