RDP issues

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BartB, User (Posts: 41)

Aug 22, 2016 3:55:53 pm EDT

RDP function using the Viewer does not work for me at all. The Viewer is a Win10 Pro machine, and the Host is a Win7 Pro machine, both running latest beta, RDP did not work either before the beta upgrade, on version, by the way.

I can connect just fine using Windows RDP app from the Viewer machine to the Host machine. I checked and made sure that RDP was allowed on the Host machine. When I click on RDP in the Viewer, nothing happens. I verified that the RDP port setting in the Viewer is correct, I tried with Direct Connection checked and unchecked.

Also, in the Properties, the Configure box is cut off - see screenshot link below.
(I'm unable to paste this URL into the Image option - keeps telling me invalid URL)

Conrad, Support (Posts: 2591)

Aug 22, 2016 5:25:29 pm EDT

Hello Bart,

RDP mode in Remote Utilities only launches the native Microsoft RDP client called RDC - Remote Desktop Connection.

Do you have Remote Desktop enabled in Windows settings on the target PC?

BartB, User (Posts: 41)

Aug 22, 2016 5:29:30 pm EDT


I know you have to ask the basic questions, but as you can see in my original post I have already answered this question ahead of time, because I knew it would be the first thing you'd ask.
I have already enabled Remote Desktop on the Target machine. AND I am able to connect via RDP manually using the Windows built-in RDP app. The problem is with the Viewer app. It does nothing when I initiate an RDP connection to a Host on my local LAN.

Conrad, Support (Posts: 2591)

Aug 23, 2016 2:56:05 pm EDT

Hello Bart,

We could use a remote session. E.g. connect to your Viewer PC for an attended remote session, and see what steps you perform when you try an RDP connection in the Viewer.

Feel free to send me an email to support@.

BartB, User (Posts: 41)

Sep 17, 2016 4:43:44 pm EDT

The RDP issues seem to be resolved with the latest Beta 2, at least on some of the connections I tested with. I don't think we need to escalate this to support.

Conrad, Support (Posts: 2591)

Sep 18, 2016 5:41:22 am EDT

Hi Bart,

Glad to hear you have the issue resolved. Let me know if they will pop up again. Thanks.

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