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Viewer can't not get host PC screen(got a black screen)

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Ian shih, User (Posts: 7)

Jun 04, 2016 11:52:49 am EDT

Support level: Free or trial

Hi,there!~ it's my first time to try Remote Utilities, it's good software.
I face a problem, Viewer can't not get host PC screen.
I could chat with host PC, but can not control remote host PC (I got a black screen in Viewer.)

Conrad, Support (Posts: 2495)

Jun 04, 2016 3:15:15 pm EDT

Hi Ian,

Thank you for your post.

There may be different reasons that cause the issue, but first and foremost you should try to restart your remote Host PC if you didn't do so after Host installation.

Otherwise, please check out other solutions listed in this article:
https://www.remoteutilities.com/support/docs/full-control-and-view-mode-isnt-working-or-unstable/

Let me know if you need further assistance.

Ian shih, User (Posts: 7)

Jun 11, 2016 7:14:33 am EDT

Support level: Free or trial

Hi Conrad Administrator,

Thank for your reply.
I’ve restarted Host and Viewer PCs, I still got black screen on Viewer PC.
But I found one thing, if I move Viewer-PC’s mouse on black screen, Host PC’s one is moving, too.
It seems that Viewer PC has successful logged in the Host, but the screen information dosen't transfer out of Host PC.
PS: I’ve tried it on different PCs. The problem still exists, is there any wrong with me?

Conrad, Support (Posts: 2495)

Jun 13, 2016 6:16:43 am EDT

Hello Ian,

Apart from restarting the Host PC did you also try other solutions listed in that article?

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