Community

rutserv-a program is trying to display a message

Links used in this discussion

isth, User (Posts: 7)

Mar 16, 2016 2:12:21 am EDT

I'm getting the following pop up/window in windows 7 pro:
a program is trying to display a message-> ask me later/view the message (rutserv.exe)

If i press view the message i see a login window with my remote utilities id. If i press return to windows the login dissapears.

Is this normal? Is it a matter regarding user policy/rights... or is it maybe a security issue on my pc?

Conrad Sallian, Support (Posts: 2923)

Mar 16, 2016 6:37:02 am EDT

Hello,

Could you please show us a screenshot of the message? You can also send it via email to support@remote-utilities.com , just refer to this forum thread.

Thanks.

isth, User (Posts: 7)

Mar 18, 2016 1:35:07 pm EDT

Support level: Free or trial

It's similar to that:

If i press show program details it mentions the rutserv.exe file.

Next time i see it i'll grab a photo. It doesn't happen very often.

Conrad Sallian, Support (Posts: 2923)

Mar 18, 2016 2:28:19 pm EDT

Hello,

This is a Windows feature called "Interactive services detection". Looks like you have this feature enabled on your computer.

https://blogs.msdn.microsoft.com/patricka/2011/03/14/troubleshooting-interactive-services-detection/

Submit a reply

^* Website time zone: America/New_York (UTC -4)