Internet ID/GMS - Can't connect internally

Zack Fernandez, User (Posts: 1)

Nov 29, 2014 5:42:38 am EST

Support level: Free or trial

I'm testing various remote desktop solutions, and so far have found Remote Utilities very good to use for the price. However, the main issue I am having is that we can not connect to computers from inside the building.

I have GMS installed on our virtual server which hosts our company intranet and helpdesk software etc (

I then have my PC ( and a test PC (

The test PC has been saved using the internet ID, which should have been generated by GMS ( - although it said it would send an email to me, I never got it so had to copy the ID manually.

When I connect the test PC to my mobile and tether, I can connect fine from my PC. When it's on the local network, I can't connect??

Conrad Sallian, Support (Posts: 2591)

Nov 29, 2014 7:42:22 am EST

Hello Zack,

Thank you for your message.

The Internet ID is generated by the Host itself, not the GMS. The GMS is only an intermediary that uses the IDs supplied by Hosts. The IDs are unique and there is very little chance that on the same ID server, especially if it's a local GMS server, there will be two identical IDs.

Strictly speaking, when you use the Internet ID connection and both computers - Viewer and Host - are on the same network, the program automatically detects "direct availability" of the Host and tries direct connection instead of the Internet ID connection.  

However, the pre-requisite for direct connection is that incoming port 5650 on the Host should be open, i.e. allowed in whatever firewall software is installed on the Test PC. It's the default value, you can change the port in the Host settings (Settings for Host -> Options -> Network).

Hope that helps.

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