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Remote Utilities Viewer for Mac andLinux has been released. Send us your feedback and report bugs in this discussion thread.

Remote desktop artifacts

Links used in this discussion

Genie au Travail, User (Posts: 35)

Aug 22, 2014 10:27:20 am EDT

Support level: Free or trial
Hello,

I have a previous version of RUT Server (5.2.1) installed on an old laptop and when I take full control of this computer through the viewer, not all objects on the remote desktop are displayed.

A calendar and a floating bar at the top of the screen are missing.

Link to a screen capture of desktop:

URL=http://www.hostingpics.net/viewer.php?id=783377Screenshot1.jpg][/URL]

Link to a screen capture of the remote desktop:



Links to the programs:
http://www.astonshell.com/altdesk/
http://www.rainlendar.net/cms/index.php?option=com_rny_download&Itemid=30

I don't know if this issue still exist in the latest version of RUT Server, I just want to report the problem.

Best regards,

Anton Kalugin, User (Posts: 210)

Aug 22, 2014 11:40:45 am EDT

Support level: Free or trial
Hello,

Thank you for your message.

We strongly recommend to keep your Host and Viewer up-to-date.

After the update you should enable Capture alpha-blending windows feature (Right-click on the connection thumbnail -> Proterties -> Additional properties -> check the Capture alpha-blending windows checkbox).

Looking forward to your reply.

Genie au Travail, User (Posts: 35)

Aug 23, 2014 8:18:37 am EDT

Support level: Free or trial
Thank you very much for the quick answer Anton!

The issue is resolved.  :)

Again, thank you very much!

Best regards

Anton Kalugin, User (Posts: 210)

Aug 24, 2014 10:20:44 am EDT

Support level: Free or trial
You are welcome  ;)

Let me know, if you need further assistance.

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