Forums

Can Not Connect to any Host

Matt Owens, User (Posts: 5)

Jul 21, 2014 9:53:22 pm EDT

I just installed this software in attempt to find a replacement for Teamviewer. The installs went fine but I can not connect to any machines. I get

49:15:21_21-07-2014_613 Connection #529885. Connection to "S-335B91FE-0452-49EA". Mode: <Authorization>. Connecting...
49:15:21_21-07-2014_613 InetConnection #529885. Internet connection to S-335B91FE-0452-49EA (server.rutils.com:5656).
49:15:21_21-07-2014_816 InetConnection to internet-id server #529885 Error. Name: "S-335B91FE-0452-49EA", host: "server.rutils.com:443". Exception class: "EIdSocketError". Message: "Socket Error # 10047
Address family not supported by protocol family.".
49:15:21_21-07-2014_816 Connection #529885. Connection to "S-335B91FE-0452-49EA" failed. Mode: <Authorization>.
49:15:21_21-07-2014_816 Context #529885 removed. Mode: <Authorization>.

I tried everything in http://www.remoteutilities.com/support/forums/forum1/topic300/ but still wont work.

Please any help would be appreciated.

Anton Kalugin, User (Posts: 210)

Jul 23, 2014 4:47:12 am EDT

Hello Matt,

Thank you for your message.

Are you using IPv6 protocol in your network?

Looking forward to your reply.

Matt Owens, User (Posts: 5)

Jul 23, 2014 5:53:13 pm EDT

I have tried it both ways but generally no.

Matt Owens, User (Posts: 5)

Jul 23, 2014 5:57:54 pm EDT

As a side note I can make it work if I do a direct IP connection to a terminal in my local network. But nothing on the ID side which is what I truly need for theses remote hosts.

Anton Kalugin, User (Posts: 210)

Jul 24, 2014 8:28:34 am EDT

Hello Matt,

Could you please try to execute "ping server.rutils.com" command in the command line of your Viewer's machine and tell me what do you get for an answer?

Looking forward to your reply.

Matt Owens, User (Posts: 5)

Jul 25, 2014 6:10:17 pm EDT

ok ping done and the result is


Microsoft Windows XP [Version 5.1.2600]
© Copyright 1985-2001 Microsoft Corp.


C:\>ping server.rutils.com

Pinging server.rutils.com [72.55.184.118] with 32 bytes of data:

Reply from 72.55.184.118: bytes=32 time=56ms TTL=113
Reply from 72.55.184.118: bytes=32 time=58ms TTL=113
Reply from 72.55.184.118: bytes=32 time=57ms TTL=113
Reply from 72.55.184.118: bytes=32 time=57ms TTL=113

Ping statistics for 72.55.184.118:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 56ms, Maximum = 58ms, Average = 57ms



C:\>

Anton Kalugin, User (Posts: 210)

Jul 28, 2014 7:24:43 am EDT

Matt,

Could you please try to reinstall Host. Tell me if it does not solve the issue.

Matt Owens, User (Posts: 5)

Jul 28, 2014 2:33:47 pm EDT

It now works on all host terminals.
Thanks for the assistance with this.

Rick Dohm, User (Posts: 4)

Jul 30, 2014 8:48:54 am EDT

I am using an internet connection to my host computer but don't know how to make WOL work. I see it in the Viewer "Connections" tab, but clicking on it doesn't produce any results. What do I need to do to make this feature work?

Rick

Anton Kalugin, User (Posts: 210)

Jul 30, 2014 9:00:46 am EDT

Hello Rick,

Thank you for your message.

You can't use WoL through the Internet-ID. You need to have a direct connection between two computers for sending the WoL packet.

Don't hesitate to ask me, if you have any questions.

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