Hello Garrett,
Thanks for the details.
If the Agent shows "Ready for connection", it has reached our servers, so the problem is on the Viewer's side: the Viewer can't see the Agent's registration. Since this happens with every computer you try, the likely cause is the Viewer machine reaching the Internet-ID servers.
Yesterday our public servers had an outage, and it was fixed by moving to a backup server with new DNS records. A machine that still has the old address cached keeps connecting to the old server. Please try this on the Viewer computer:
- Open a command prompt and run
ipconfig /flushdns
- Restart the Viewer and try the connection again.
If a router or a security appliance on your network caches DNS as well, it may need a restart too.
If it still shows offline, please try the same Internet-ID from a Viewer on a different network (a laptop on a phone hotspot will do). If it connects there, the cause is in your network, for example a firewall or filtering DNS blocking the Internet-ID servers on ports 5655 and 443. In that case, please post the Viewer's
connection log lines from a failed attempt (with your Internet-IDs removed, since this forum is public).
Hope that helps.
