Community
Host user can close active connections even after setting is disabled
Support level: Free or trial
Hello,
Prior to the update I never had this issue, but after updating both the host and viewer, the host user can now terminate connections when in my setup, they should not be able to.
Even after I've gone through the host settings (image below), applying them and then restarting host etc the 'x' button to terminate the connection is still visible.
Sometimes after a while, the yellow connection message/banner goes blank but then if you reconnect the options to terminate the connection reappear.
Hoping to shed some light on this.
(not sure why snipping tool inverted colours in the snips)
Prior to the update I never had this issue, but after updating both the host and viewer, the host user can now terminate connections when in my setup, they should not be able to.
Even after I've gone through the host settings (image below), applying them and then restarting host etc the 'x' button to terminate the connection is still visible.
Sometimes after a while, the yellow connection message/banner goes blank but then if you reconnect the options to terminate the connection reappear.
Hoping to shed some light on this.
(not sure why snipping tool inverted colours in the snips)
Hello Ondrej,
Thank you for your message.
Do you mean the close icon in the corner that allows the remote user to terminate connection? If this is the case, can you please confirm that it was possible in the previous version? If so, what version did you use prior to updating?
Looking forward to your reply.
Thank you for your message.
Do you mean the close icon in the corner that allows the remote user to terminate connection? If this is the case, can you please confirm that it was possible in the previous version? If so, what version did you use prior to updating?
Looking forward to your reply.
Conrad Sallian,
Support (Posts: 3182)
Nov 27, 2025 4:06:20 am EST
Hi Ondrej,
Are you connecting to the Host with a commercial license or a free license?
Are you connecting to the Host with a commercial license or a free license?
Support level: Free or trial
Hi both,
Thank you for your prompt replies!
Pauline: Yes, I am referring to the close icon 'x'. I believe that I was on 7.6.2.0 before the update to 7.7.3.0. I know that is wasn't possible before as previously only a white banner on the bottom right (see image)
Conrad: I am using the licence where I can connect up to 10 stations, so free licence I assume? Reading the documentation tells me that this panel is always visible on free versions. Which I don't mind at all, but before it just told you there was an active connection without letting you close it.
Thank you for your prompt replies!
Pauline: Yes, I am referring to the close icon 'x'. I believe that I was on 7.6.2.0 before the update to 7.7.3.0. I know that is wasn't possible before as previously only a white banner on the bottom right (see image)
Conrad: I am using the licence where I can connect up to 10 stations, so free licence I assume? Reading the documentation tells me that this panel is always visible on free versions. Which I don't mind at all, but before it just told you there was an active connection without letting you close it.
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