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Keyboard not working on any host

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Thomas Zornes, User (Posts: 3)

Jul 16, 2025 2:23:21 pm EDT

Viewer & Hosts 7.6.2.0

my keyboard no longer works on ay host. The mouse works ok and the on-screen keyboard works.

This problem is getting very aggravating.

Please help me.

Pauline, Support (Posts: 3021)

Jul 16, 2025 7:44:38 pm EDT

Hello Thomas,

Thank you for your message.

Could you please try switching the keyboard input method to Unicode in the Connection properties -> Keyboard tab and see if this might help to resolve the issue. Make sure to fully exit remote session prior and re-connect to the remote Host once again to apply changes.

Hope that helps.

Thomas Zornes, User (Posts: 3)

Jul 16, 2025 9:46:12 pm EDT

Support level: Pro

No change. Still doesn't work

Pauline, Support (Posts: 3021)

Jul 17, 2025 7:22:27 pm EDT

Hi Thomas,

Thank you for the follow up.

Could you please try fully uninstalling Viewer following this guide and see if reinstalling it might fix the issue? Make sure to also back up your existing address book prior to uninstalling Viewer.

Hope that helps.

Thomas Zornes, User (Posts: 3)

Jul 24, 2025 12:37:23 pm EDT

Support level: Pro

I found a startup that was interfering with the Viewer. I haven't isolated it yet but the heyboard is now working. Thanks.

Pauline, Support (Posts: 3021)

Jul 24, 2025 1:39:12 pm EDT

Hi Thomas,

Thank you for the update. We’re glad to hear you were able to find what was causing the issue and it works for you now!

Please feel free to contact us again if you have any questions.

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