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Pauline, Support (Posts: 2776)

Feb 20, 2021 8:43:10 am EST

Hello Nicholas,

Thank you for the update on this.

In this case could you please provide us the Host logs for examination? The Host log files can be found in the following folder: C:\Program Files (x86)\Remote Utilities - Host\Logs\.
You can send us the log files to [email protected].

Thank you!

Conrad Sallian, Support (Posts: 2953)

Feb 23, 2021 8:14:00 am EST

Hello Nicholas,

We received the logs, thanks. The February log shows several established remote sessions during the last few days.

Does the program work ok for you now? Or do you still experience offline issues?

Nicholas Dunn, User (Posts: 4)

Feb 23, 2021 8:22:44 am EST

Support level: Free or trial

Hi Conrad

All connections are still showing offline and do not connect when I select one of the connections.

It has not worked for about 2 weeks now.

Conrad Sallian, Support (Posts: 2953)

Feb 23, 2021 8:53:52 am EST

Hi Nicholas,

Your Internet-ID taken from the log file shows as online in my Viewer:

Please, make sure that nothing blocks our service on your Viewer end. Specifically id.remoteutilities.com .

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