Hello,
Thank you for your message.
Could you please try enabling the
Use legacy capture mode feature and see if this helps to resolve the issue? This feature can be enabled in the
Host Settings -> Other tab. After enabling the checkbox, please restart the remote Host.
In addition, please try updating your Remote Utilities installations to the latest 6.12 Beta 2 version - in this release, we have replaced the old driver-based mechanism with the new blank remote screen mechanism that allows adding a custom text to the remote screen when it is blanked. Here's a full list of
Release Notes.
Version 6.12 Beta 2 is available for the download on
this page. When updating Remote Utilities please make sure to update both Viewer and Host/Agent as the version mismatch might lead to performance issues or some features not working.
Hope that helps.