Mops33's community posts

thanks for the quick reply.
Using Legacy Capture Mode didn't help.
I will try the latest beta and report back.
thanks again

Polina Krasnoborceva wrote:

Hello,

Thank you for your message.

Could you please try enabling the  Use legacy capture mode  feature and see if this helps to resolve the issue? This feature can be enabled in the  Host Settings -> Other tab . After enabling the checkbox, please restart the remote Host.

In addition, please try updating your Remote Utilities installations to the latest 6.12 Beta 2 version - in this release, we have replaced the old driver-based mechanism with the new blank remote screen mechanism that allows adding a custom text to the remote screen when it is blanked. Here's a full list of  Release Notes .
Version 6.12 Beta 2 is available for the download on  this page . When updating Remote Utilities please make sure to update both Viewer and Host/Agent as the version mismatch might lead to performance issues or some features not working.

Hope that helps.

Viewer v 6.10.10.0
Host v 6.10.10.0

Host is HP Spectre laptop, Viewer is ACER All In One

When I chose the option to blank the host screen, the resolution of the host system in the viewer becomes significantly enlarged, i.e. text, fonts, window are larger and don't fit in the viewer screen properly.

I've had a search, but can't see this noted anywhere.

Am I doing something wrong, perhaps?