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20/5000 Black screen

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Andreas Lehmann, User (Posts: 20)

Jun 08, 2020 1:47:13 pm EDT

I have a PC with no monitor connected. Unfortunately I only see a black image when connecting. I installed the beta version 6.12.2.0 on my and the remote PC.

How can I get an image in Remote Utilities even without a screen connected to the remote PC?

Andreas

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Pauline, Support (Posts: 2567)

Jun 08, 2020 2:45:46 pm EDT

Hello Andreas,

Thank you for your message.

Could you please try enabling the Use legacy capture mode checkbox in the Host settings -> Other tab and see if it helps to resolve the issue?

20/5000 Black screen - 08 Jun 2020 02:43:34

Please make sure to restart the Host after enabling the checkbox.

In addition, here's a troubleshooting KB article that might also provide a useful solution.

Please let me know if the issue persists.

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