Yes, we would like to connect to the Internet ID. The TCP port 5655 was released in the SOPHOS firewall. We have now found that the Quick Support works. When we install the service, the client is shown as available in the administration, but a connection cannot be established.
Which settings may have to be considered if the remote host is behind a SOPHOS firewall? We have released the standard ports 5655 and 5650 and entered the paths. Unfortunately I cannot connect here. Wir
Unfortunately, I cannot find a setting in which I can set a different resolution than the original resolution when connecting to Remote Utilities.
The stretched view functions unfortunately have unsightly side effects. E.g. the fonts become fuzzy if, for example, the original resolution is 3840x2160 pixels, on the PC from which you access the remote PC but only 3440x1440.
In [censored] you can set a different resolution for the connection. Is this also possible in Remote Utilities and if not, will this function be added later?
If I install software on a remote PC and want to enter the administrator account and password on this PC, for example when installing on the remote computer, the input window for the user account is not displayed! Only the customer sees this in front of the remote PC. Once the customer has entered the administrator's data, I cannot carry out the installation because the installation window cannot be used by me.
The same applies to the status bar of a remote desktop that I start on the remote PC. Behind the bar of Remote Utilies you should see the bar from the Remote Desktop (Fig. 2). It is only shown briefly and disappears again.
I found the problem. Several network cards are installed in the server. The RU server probably used a network card without a network or internet connection. So of course no connection could be made. Thanks anyway for your support!
Will there be a possibility in the future to program the software in such a way that a network card can be assigned to it, similar to Hyper-V
Edited:Andreas Lehmann - Jan 17, 2020 5:43:55 am EST