Andreas Lehmann's community posts

Restore ruserver adress book

Andreas Lehmann, User (Posts: 17)

May 11, 2021 9:05:40 am EDT

I restored the files in the "..\AppData\Roaming\Remote Utilities Files" directory. These are also displayed in the viewer, but there are no address books in the ruserver.

Edited:Andreas Lehmann - May 11, 2021 9:14:14 am EDT

Restore ruserver adress book

Andreas Lehmann, User (Posts: 17)

May 11, 2021 9:00:22 am EDT

Support level: Pro

Hello. I have a new computer and I installed the ruserver on it. How can I import / restore the address books from my old ruserver to the new ruserver?

Address book server not available?

Andreas Lehmann, User (Posts: 17)

Apr 08, 2021 5:07:23 am EDT

Support level: Pro

I deleted the "old" address books, after which the address server was recognized again and the address books were synchronized again.

Address book server not available?

Andreas Lehmann, User (Posts: 17)

Apr 07, 2021 9:53:24 am EDT

Support level: Pro

As of today I have a problem with the cloud address books version 7.00.3. I can log in as normal, but the address book server cannot be reached or is offline !?

"Action cannot be carried out. The synchronization server is unreachable or offline."

How can I persuade the address book server to work together?

New v. 7.0.0.1 / Copy + Paste / Screen Resolution

Andreas Lehmann, User (Posts: 17)

Mar 12, 2021 4:32:35 am EST

Support level: Pro

Unfortunately, copying and pasting files still doesn't work.

When is it finally planned to integrate such an important function?
When will it be possible to set the screen resolution independently of the host?

Thx

Andreas

Remote Host behind a SOPHOS firewall!?

Andreas Lehmann, User (Posts: 17)

Oct 28, 2020 5:41:17 am EDT

Support level: Pro

We have now resolved the problem. The background service also works with Beta 6.12.2.0

Thx...

Remote Host behind a SOPHOS firewall!?

Andreas Lehmann, User (Posts: 17)

Oct 26, 2020 2:07:20 pm EDT

Support level: Pro

Hello

Yes, we would like to connect to the Internet ID. The TCP port 5655 was released in the SOPHOS firewall. We have now found that the Quick Support works. When we install the service, the client is shown as available in the administration, but a connection cannot be established.

Thanks Andreas

Remote Host behind a SOPHOS firewall!?

Andreas Lehmann, User (Posts: 17)

Oct 23, 2020 11:13:22 am EDT

Support level: Pro

Which settings may have to be considered if the remote host is behind a SOPHOS firewall? We have released the standard ports 5655 and 5650 and entered the paths. Unfortunately I cannot connect here. Wir

address book export/import

Andreas Lehmann, User (Posts: 17)

Jun 19, 2020 5:19:46 am EDT

Support level: Pro

How can I save the address book to import it later on a new computer?

Thx Andreas

20/5000 Black screen

Andreas Lehmann, User (Posts: 17)

Jun 08, 2020 1:47:13 pm EDT

Support level: Pro

I have a PC with no monitor connected. Unfortunately I only see a black image when connecting. I installed the beta version 6.12.2.0 on my and the remote PC.

How can I get an image in Remote Utilities even without a screen connected to the remote PC?

Andreas

Page: