I need some kind of documentation for the sessions that enables me to call up bullet points and / or documents for remote maintenance directly in the client. That should be possible for every customer or for every connection. We are currently using our cloud to save documents on the customer / client that are relevant for remote maintenance, such as the configuration, passwords, etc. of the client computer on which we have to carry out maintenance. See Appendix. I imagine it to be like this or something like that.
Is it possible to add a new function to the viewer that allows, for example, written documentation / document management of sessions to the individual client? At the moment we always have to open our directories / documents to the client manually before we can start the support properly.
Unfortunately, the comment column cannot be used either, as it cannot be edited.
Yes, we would like to connect to the Internet ID. The TCP port 5655 was released in the SOPHOS firewall. We have now found that the Quick Support works. When we install the service, the client is shown as available in the administration, but a connection cannot be established.