Community

Remove wallpaper: how can I restore the wallpaper back?

Links used in this discussion

cosmos, User (Posts: 31)

Feb 06, 2020 1:36:21 pm EST

I've been using the remove wallpaper option, but I see that after the session finishes, the wallpaper is not changed back. I'm using custom agents created by the MSI configurator.

Polina Krasnoborceva, Support (Posts: 961)

Feb 06, 2020 4:37:11 pm EST

Hello,

Thank you for your message.

Unfortunately, we couldn't reproduce the issue - the wallpaper reappeared on the Agent's screen right after the connection was over.
Could you please clarify if you have the Monitor driver installed on the remote machine where Agent is used?
If it is installed, we recommend that you uninstall it as the Monitor driver is only used for the blank remote screen feature. You can check if it's installed in your Windows device list and in the Agent's settings as well. In order to uninstall the driver, open the Advanced settings window, navigate to the Driver tab and click Uninstall.

If there was no Monitor driver installed on the Agent computer, could you please let us know what exact options were chosen for your custom Agent on each step of the configuration process?

Looking forward to your reply.

cosmos, User (Posts: 31)

Feb 07, 2020 3:55:20 am EST

If I terminate the connection from the viewer side, the wallpaper is restored. If I terminate it from the host side (I'm using the agent version), then the black display remains.

Polina Krasnoborceva, Support (Posts: 961)

Feb 07, 2020 9:39:33 am EST

Hello,

Thank you for the clarification.

We were able to reproduce the issue this time. I will forward it to our development department to see if we can do anything to fix it in our future updates.

Please let us know if you have other questions.

* Website time zone: America/New_York (UTC -4)

This website uses cookies to improve user experience. By using this website you agree to our Terms of Service and Privacy Policy.