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Hello,

Thank you for your message.

Please try enabling the Use legacy capture mode in the Settings for Host -> Other tab:

Also, please try referring to this KB article.

In addition, could you please clarify if there's any antivirus software installed on the Host machine?

Looking forward to your reply.

Hello Martin,

Thank you for the details.

We will try to reproduce this behavior. Please let us know if you have a chance to try enabling the legacy capture mode and if the issue still persists.

Looking forward to your reply.

Hello Bill,

Thank you for your message.

Could you please check if there's a Monitor driver installed on the remote Host machine where the issue occurs? If installed, the driver can be seen in your Windows device list and can be identified as PnP-Monitor Lock (Standard):


If the Monitor driver is already installed, please try uninstalling it or if it's not installed yet - please try installing the driver. This could be easily done in the Host settings:
1. Right-click on the Host icon in the system tray and select Settings for Host.
2. Navigate to the Driver tab.
3. Try installing/uninstalling the Monitor driver depending on its current state by clicking the respective Install or Uninstall buttons.

In addition, please double-check if the graphics card driver on the remote Host machine is updated to the most recent version.

Please let me know if the issue persists.