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Sorting in Viewer 6.7.0.2 no longer working..

Martin Eichelman, User (Posts: 8)

Jul 15, 2017 1:11:00 pm EDT

Conrad,

Yes, I have Use group view checked.  And the Connections are grouped correctly, they are just not sorted correctly in the Online group.

Note, it is just the Online group that is not sorted correctly.  The Offline group is sorted correctly.

While on the subject, another annoying issue (not necessarily a bug) is that in the Group view groups do not stay collapsed with each launch of the viewer.  I have quite a few Folders, so I collapse the Folders group in the right pane with the Connections.  I have to do this each time I launch the Viewer.  It does not remember that I have the group collapsed.  Saving this setting on close of the Viewer would be a great addition.

Thank you.

Sorting in Viewer 6.7.0.2 no longer working..

Martin Eichelman, User (Posts: 8)

Jul 14, 2017 7:03:09 pm EDT

I had entries in the Viewer sorted by Connection name in ascending (alphabetical) order prior to upgrading to version 6.7.0.2.  Now when opening the Viewer, all Online connections under the General address book are in some random order.  Offline/Unknown connections are still in alphabetical order by Connection name.  If I click on a Folder and back to the General address book, they return to alphabetical order.

Now the additional problem.  If I connect to a system that is Online, it moves to Logged on group.  When I log off, it goes to the end of the list of Online connections.  It no longer goes back to it's place in alphabetic order.  Connect and Logoff, it's at the end of the list.

WIndows Version: All computers showing OFFLINE however are all still accessible.

Martin Eichelman, User (Posts: 8)

Mar 28, 2017 12:52:36 pm EDT

6603 is working.  Online and Offline show properly, and connections are active.  I only use the public RU server, so I cannot comment on the hosted server module.

WIndows Version: All computers showing OFFLINE however are all still accessible.

Martin Eichelman, User (Posts: 8)

Mar 28, 2017 11:17:04 am EDT

And we're back to showing everything offline.  Only now, I'm unable to connect to anything.  I'm certain these systems are online, otherwise, my phone would be ringing constantly (and I made a few calls to confirm).

Everything was fine yesterday.

FYI, I'm on version 6.6 final of the viewer using public Internet-IDs.

Hoping for a fix ASAP, as I need to support my clients.

WIndows Version: All computers showing OFFLINE however are all still accessible.

Martin Eichelman, User (Posts: 8)

Mar 17, 2017 2:29:09 pm EDT

Conrad,

FYI, no details show for any of the Hosts in the 6.6 version of the Viewer.  Looking at the properties of the Host I can see the Internet ID, etc., but they don't display in the columns of the Viewer when the "Details" view is selected.

WIndows Version: All computers showing OFFLINE however are all still accessible.

Martin Eichelman, User (Posts: 8)

Mar 17, 2017 12:24:25 pm EDT

Conrad,

Update still results in the same error.  To be clear, after running 6.6 I reverted both files back to 6.5.  That's when the errors started.  Then I tried 6.6 again, but now the errors won't go away even with 6.6.  To get a functioning Viewer again, I had to rename the config_4.xml file and let the Viewer create a new one (with the default settings and no key file).

So 6.6 changes the config file to make it incompatible with 6.5.  And running 6.5 afterward corrupts something in the config file to make it incompatible with 6.6.

WIndows Version: All computers showing OFFLINE however are all still accessible.

Martin Eichelman, User (Posts: 8)

Mar 17, 2017 11:42:42 am EDT

Conrad,

6.6 Viewer works.  No "CheckID Connection..." errors at all.  Hosts are showing as ONLINE again.  However, after closing the Viewer without turning off the Event Log tab re-opening, I get:

Error report - Remote Utilities Viewer
---
Class: EInvalidOperation
Text: Control 'dxDockPanelGroups' has no parent window.
And nothing shows up.  That error just keeps popping up.  Tried going back to 6.5, and the error comes up.  Now I'm stuck.

WIndows Version: All computers showing OFFLINE however are all still accessible.

Martin Eichelman, User (Posts: 8)

Mar 16, 2017 5:42:03 pm EDT

+1.  Same thing started 3 to 4 days ago best I can tell.  No way to distinguish between those that are truly offline and not.  Installed Viewer and portable Viewer are current (6.5.0.8).  Hosts are a mix of 6.5.0.5 and 6.5.0.8.  Nearly all show the same, offline.  Out of a couple hundred Host installations, I have about 4 that show as online.  Yet I'm still able to connect to the offline hosts (I happen to know they are online).