Martin Eichelman's community posts

FYI, I know it's not a 9 digit vs 12 digit issue.  I have hosts that were updated to 6.10.10.0 that still use the old 9 digit ID, and they're online and can be accessed.  But since you brought it up, are you saying 9 digit IDs are going to stop working as well?  How would I possibly get a new ID remotely without a physical presence to each system?

That's a nice workaround, but not exactly feasible.  The hosts are spread out over a large geophraphic area, so it would take quite a while to visit every site.  Since they're offline, I can't get to them to update remotely.  And even if I could, I've found the remote updates have failed, requiring a complete reinstall, about a third of the time.  Again, requiring onsite access to the systems.

I cannot update to version 7 yet, because of the incompatibilities between viewer and host with older versions.

As the title says, all of my hosts that still use 6.3.0.2 with the old 9 digit key show offline and I'm unable to connect.  Using 6.10.10.0 viewer.

Can you please get this under control.  I'm trying to work through a remote support emergency, and my access keeps going up and down.

Down entirely now.  No access to any systems.

Just an FYI that this is happening again.  All hosts show as offline, but I can still connect if I try.  I'm in southern CA if it makes a difference.

While I haven't had a chance to change my systems to legacy capture mode, I can confirm that I'm seeing the same issue though not exclusively on AMD graphics.  I believe, at least in my case, it happens when the monitor connected to the remote machine is turned off.  I don't mean the monitor has entered sleep mode.  I mean the power has been turned off to the monitor.  In this situation, I can connect but the display is black.  No interaction with the system will get it to start working.

Conrad,

Yes, I have Use group view checked.  And the Connections are grouped correctly, they are just not sorted correctly in the Online group.

Note, it is just the Online group that is not sorted correctly.  The Offline group is sorted correctly.

While on the subject, another annoying issue (not necessarily a bug) is that in the Group view groups do not stay collapsed with each launch of the viewer.  I have quite a few Folders, so I collapse the Folders group in the right pane with the Connections.  I have to do this each time I launch the Viewer.  It does not remember that I have the group collapsed.  Saving this setting on close of the Viewer would be a great addition.

Thank you.

I had entries in the Viewer sorted by Connection name in ascending (alphabetical) order prior to upgrading to version 6.7.0.2.  Now when opening the Viewer, all Online connections under the General address book are in some random order.  Offline/Unknown connections are still in alphabetical order by Connection name.  If I click on a Folder and back to the General address book, they return to alphabetical order.

Now the additional problem.  If I connect to a system that is Online, it moves to Logged on group.  When I log off, it goes to the end of the list of Online connections.  It no longer goes back to it's place in alphabetic order.  Connect and Logoff, it's at the end of the list.

6603 is working.  Online and Offline show properly, and connections are active.  I only use the public RU server, so I cannot comment on the hosted server module.

And we're back to showing everything offline.  Only now, I'm unable to connect to anything.  I'm certain these systems are online, otherwise, my phone would be ringing constantly (and I made a few calls to confirm).

Everything was fine yesterday.

FYI, I'm on version 6.6 final of the viewer using public Internet-IDs.

Hoping for a fix ASAP, as I need to support my clients.