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Lost my Internet IDs

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Intrepid, User (Posts: 2)

Jul 31, 2019 3:37:40 pm EDT

After couple of days i turned on my viewer and what I saw an error and then when I restarted my viewer I don't had my HOSTs any more on my viewer screen. I would like to get them back how do I do that

Polina Krasnoborceva, Support (Posts: 374)

Jul 31, 2019 4:07:53 pm EDT

Hello,

Thank you for your message.

Automatic daily backups of address books are already enabled by default. The default location for your backups is: C:\Users\user_name\AppData\Roaming\Remote Utilities Files\backups\ (if you use Windows 7 or higher).

Here is a guide on how to restore your General address book from a backup: https://www.remoteutilities.com/support/docs/backing-up-address-books/#Restoring_an_address_book_from_a_backup
The same process can be used to restore any other address book for which you have a backup XML file.

Hope that helps.

Intrepid, User (Posts: 2)

Jul 31, 2019 4:23:25 pm EDT

I'm not able to find Appdata>Roaming>>>>>>>>>>>>
Please let me know any other way to recover it

Polina Krasnoborceva, Support (Posts: 374)

Jul 31, 2019 4:43:33 pm EDT

Hello,

Yes, the AppData folder might be hidden in your system by default. You need to enable Show hidden files and folders in your system first.
Here's a related article from Microsoft on how to do it: https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files

Hope that helps.

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