Hello Krik,
Thank you for your message.
The Internet-ID code is not supposed to be re-issued automatically. Once generated, the ID code stays the same unless you manually re-issue it in the Internet-ID settings. Here is a related article in the Knowledge Base:
https://www.remoteutilities.com/support/docs/internet-id-connection-settings/Could you please double check if you didn’t accidentally click the
Get new ID button in the
Advanced Internet-ID settings?
Also, please clarify if there was any additional installation of a custom version of Host/Agent that was built using the
MSI Configurator tool prior to the issue occurred?
Looking forward to your reply.