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Install Viewer 6.10 can't remove 6.8

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Tuan Quan, User (Posts: 1)

May 09, 2019 7:54:27 pm EDT

Support level: Free or trial
Windows 10
When install Viewer 6.10 over current version 6.8, the installation is looking for viewer6.8.msi
which I can not locate anywhere in my computer.
Any help would be appreciated.

Conrad Sallian, Support (Posts: 2491)

May 10, 2019 11:43:22 am EDT

Hello Tuan,

Thank you for your message.

You need to use Microsoft FixIt tool to fix problems with MSI on that computer. Here is a link https://support.microsoft.com/en-us/help/17588/windows-fix-problems-that-block-programs-being-installed-or-removed

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