Host 6.9 Windows XP issue

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Mário Valentim, User (Posts: 4)

Nov 28, 2018 10:58:38 am EST

Support level: Free or trial
Hello there team,
since I updated the XP machines (either by removing older version and then installing new one, or updating through the Viewer) the clients always appear Offline and can't connect to them.

On the clients, everything seems starting ok.

Is there any known issue and/or any workaround?

Conrad Sallian, Support (Posts: 2591)

Nov 28, 2018 2:40:20 pm EST

Hello Mário ,

Thank you for your post.

Could you please send us the Host log to You can locate the Host logs in the C:\Program Files(x86)\Remote Utilities - Host\Logs\ folder. The log should contain information about connectivity problems if any.

Another question - you are using Internet-ID connection, correct?

Mário Valentim, User (Posts: 4)

Nov 30, 2018 11:12:36 am EST

Support level: Free or trial
Hello again,

yes I was using Internet-ID connection, but tried both ways and neither established connection.

Meanwhile, I had the logs disabled. Before I enabled them I gave another shot and uninstalled RU again, cleaned temp files and reinstalled RU on 1 of the XP machines. It's working now.

I'll try to do the same to the others, but I find a bit strange that this happened only on XP machines, and always after upgrading to 6.9

Anyway, thank you for the support! :)

Conrad Sallian, Support (Posts: 2591)

Nov 30, 2018 2:54:33 pm EST

Hello Mário,

No problem. Feel free to send another message if you need assistance.

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