Looking for a solution for remote work? See how Remote Utilities can help! (X) Dismiss


Remote Utilities Viewer for Mac andLinux has been released. Send us your feedback and report bugs in this discussion thread.

File Transfer Missing Two View Columns

Links used in this discussion

Raymond Delaforce, User (Posts: 2)

Nov 19, 2018 3:53:08 pm EST

Support level: Free or trial

Somehow I deleted one of the viewing panes in file transfer.
Previously, the left side was a folder in my local computer and right side was a folder in the remote computer
Now, the best I can do is setup two tabs, one that I can set to a folder in my local computer and one with the remote computer's target folder.
I tested this and tried to do a transfer of a test file that was in the local computer tab to the remote computer tab.
Apparently, the local computer tab does not seem to be associated with the open remote computer tab -- my test file ended up elsewhere on the remote computer, not in the folder open in the remote computer tab.

Anyway, HOW do I get my original dual pane view back again??
(I tried uninstalling and re-installing RU Viewer but still only have tabbed file transfer panes.)

Conrad Sallian, Support (Posts: 2495)

Nov 21, 2018 1:47:47 pm EST

Hello Raymond,

Thank you for your post.

You can reset the Viewer options by deleting the file config_4.xml found in %appdata%\Remote Utilities Files\ folder. In the future, we  will implement an easier way to reset to the defaults in the File Transfer mode.

Hope that helps.

Raymond Delaforce, User (Posts: 2)

Nov 21, 2018 2:04:58 pm EST

Support level: Free or trial
Hello Conrad,

Yes, that fixed the problem.
Many thanks!

(P.S. One side effect was that I needed to restore my license in order to connect to the remote computer.)

Peake Gilbert, User (Posts: 1)

Nov 24, 2018 6:02:00 pm EST

Support level: Free or trial
Are there any instructions for File Transfer?

Conrad Sallian, Support (Posts: 2495)

Nov 25, 2018 11:10:53 am EST

Hello Peake,

Do you mean documentation? Yes, of course. Feel free to visit this page https://www.remoteutilities.com/support/docs/file-transfer/

* Website time zone: America/New_York (UTC -4)

This website uses cookies to improve user experience. By using this website you agree to our Terms of Service and Privacy Policy.