Hello Alan,
As for the AV companies, let them stop the patched versions. As they should. They should only be whitelisting the legitimate version's signature. All other variants should be considered as unsafe. It's not your problem/fault that someone else is hacking your application. If the AV companies banned every application that was hacked, then no Microsoft app would ever pass their tests. Especially since MS products have been used as an attack vector since the beginning. Let the AV company do their job and block the proper signatures instead of just blacklisting your app. Seems like laziness on their part.
You are absolutely right. If only that would be that easy though. Some antivirus software companies are clearly out of sync with reality.
Ultimately, this is your call, but if we removed a feature from an application every time someone has an issue with it, we wouldn't have any applications. Someone always has an issue with something, even if it's legitimate or the mass likes it.
If this is a prominent feature used by most customers, yes. Unfortunately, we cannot say that about remote camera. This is more like a side feature that has never been supposed to be used in a corporate environment. Please, do understand our point - we are a commercial entity and we must care about our sales. If certain feature brings us trouble with a/v companies (yes, they are what they are - this world isn't ideal) we have to discontinue it.
The AV companies have no say and should do their job and filter the hacked versions, not the legitimate one.
Please, tell that to ESET who (as of this date 26 Oct, 2018) refuses to remove their "unsafe" detection of our product for almost three years, despite all our emails and phone calls to their headquarters in Slovakia and in other countries.
