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Unable to view monitors in vertical orientation

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Support level: Free or trial
Using a pro license of 6.8, when we connect to some computers that have monitors in vertical orientation we get nothing but a black screen. The quick view shows the correct orientation, but when we connect to the computer it does not display.
Hello Eric,

Please, try solutions listed on this page. The "Use legacy capture mode" option can help in this situation.

P.S. If you are a PRO customer you can raise your support level from Basic to Pro. Learn more about support levels.

Thanks.
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