samw's community posts

Thanks Polina. Any way I can check by myself if the two mentioned in and out ports are open without going through my network administrator? Also, do you think if installing the RU server on my host computer (the one to be remotely connected) will help in this case? My logic is if  [censored] works, there must be a way to make this work as well.

Polina wrote:

Hello Arnaud and Boris,

Thank you for your messages.

As Boris has correctly mentioned, this is rather expected behavior - Direct connection can be only established if your Host and Viewer are located in the same LAN/VPN.
In this case, we recommend that you access your remote Host machine via the Internet-ID connection - please also note that Remote Utilities has a built-in mechanism that detects direct route between Host and Viewer and, if available, uses it automatically.

Hope that helps.

Hi there,
I've a similar situation. I'm working from home with my company-issued laptop. I can connect to my personal desktop via either direct connection or internet-ID connection. However, once my company laptop has enabled its Cisco Anywhere VPN connection, it can't connect to my personal desktop, not even via internet-ID connection. In fact, so far,  [censored] is the only one I can use while company laptop has VPN enabled. Quite a few other remote connect software I have tried have the same issue. Is there a way RU can be configured to make it work in this scenario? Thanks!