Marco Mira,
This is the LOG
01-06-2022__06:35:48__022 Check ID Connection. Connecting...: "id71.remoteutilities.com:5655".
01-06-2022__06:35:48__185 Check ID Connection. Connected...: "id71.remoteutilities.com:5655".
01-06-2022__06:35:48__326 Check ID Connection. Request MsgTransportThread.Send. Host: "id71.remoteutilities.com:5655".
01-06-2022__06:35:49__029 Check ID Connection. After process message. Host: "id71.remoteutilities.com:5655". MsgCode: 10
01-06-2022__06:35:49__139 Check ID Connection. Exit: "id71.remoteutilities.com:5655".
01-06-2022__06:36:48__038 Check ID Connection. Connecting...: "id71.remoteutilities.com:5655".
01-06-2022__06:36:48__172 Check ID Connection. Connected...: "id71.remoteutilities.com:5655".
01-06-2022__06:36:48__344 Check ID Connection. Request MsgTransportThread.Send. Host: "id71.remoteutilities.com:5655".
01-06-2022__06:36:48__719 Check ID Connection. After process message. Host: "id71.remoteutilities.com:5655". MsgCode: 10
01-06-2022__06:36:48__954 Check ID Connection. Exit: "id71.remoteutilities.com:5655".
01-06-2022__06:37:06__612 Connection #770707. Connection to "ACERAssistenza". Mode: <Authorization>. Connecting...
01-06-2022__06:37:06__634 InetConnection #770707. Internet connection to ACERAssistenza (178.162.*.*:5655).
01-06-2022__06:37:06__672 InetConnection #770707. Method "Connect" - OK. ACERAssistenza connected to ID server: 178.162.*.*.
01-06-2022__06:37:21__689 InetConnection #770707. Socket error. Name: "ACERAssistenza", host: "178.162.*.*:5655". Exception class: "EIdReadTimeout". Message: "Read timed out.".
01-06-2022__06:37:21__736 Connection #770707. Connection to "ACERAssistenza" failed. Mode: <Authorization>.
01-06-2022__06:37:21__763 Context #770707 removed. Mode: <Authorization>.
01-06-2022__06:37:24__885 Connection #630268. Connection to "ACERAssistenza". Mode: <Authorization>. Connecting...
01-06-2022__06:37:24__900 InetConnection #630268. Internet connection to ACERAssistenza (178.162.*.*:5655).
01-06-2022__06:37:24__932 InetConnection #630268. Method "Connect" - OK. ACERAssistenza connected to ID server: 178.162.*.*.
01-06-2022__06:37:39__987 InetConnection #630268. Socket error. Name: "ACERAssistenza", host: "178.162.*.*:5655". Exception class: "EIdReadTimeout". Message: "Read timed out.".
01-06-2022__06:37:40__012 Connection #630268. Connection to "ACERAssistenza" failed. Mode: <Authorization>.
01-06-2022__06:37:40__030 Context #630268 removed. Mode: <Authorization>.
01-06-2022__06:37:48__028 Check ID Connection. Connecting...: "id71.remoteutilities.com:5655".
01-06-2022__06:37:48__156 Check ID Connection. Connected...: "id71.remoteutilities.com:5655".
01-06-2022__06:37:48__297 Check ID Connection. Request MsgTransportThread.Send. Host: "id71.remoteutilities.com:5655".
01-06-2022__06:37:49__406 Check ID Connection. After process message. Host: "id71.remoteutilities.com:5655". MsgCode: 10
01-06-2022__06:37:49__548 Check ID Connection. Exit: "id71.remoteutilities.com:5655".
01-06-2022__06:38:48__050 Check ID Connection. Connecting...: "id71.remoteutilities.com:5655".
01-06-2022__06:38:48__192 Check ID Connection. Connected...: "id71.remoteutilities.com:5655".
01-06-2022__06:38:48__379 Check ID Connection. Request MsgTransportThread.Send. Host: "id71.remoteutilities.com:5655".
01-06-2022__06:38:48__973 Check ID Connection. After process message. Host: "id71.remoteutilities.com:5655". MsgCode: 10
01-06-2022__06:38:49__192 Check ID Connection. Exit: "id71.remoteutilities.com:5655".