Andreas Lehmann's community posts

Documentation / document management of meetings

Andreas Lehmann, User (Posts: 20)

Jan 10, 2022 1:14:14 pm EST

Thank you very much, that would be very helpful for the administration, especially if you have many customers / clients ...

Thx Andreas

Documentation / document management of meetings

Andreas Lehmann, User (Posts: 20)

Jan 10, 2022 7:52:50 am EST

Support level: Pro

I need some kind of documentation for the sessions that enables me to call up bullet points and / or documents for remote maintenance directly in the client. That should be possible for every customer or for every connection. We are currently using our cloud to save documents on the customer / client that are relevant for remote maintenance, such as the configuration, passwords, etc. of the client computer on which we have to carry out maintenance. See Appendix. I imagine it to be like this or something like that.

Documentation / document management of meetings

Andreas Lehmann, User (Posts: 20)

Jan 10, 2022 6:23:48 am EST

Support level: Pro

Hi.

Is it possible to add a new function to the viewer that allows, for example, written documentation / document management of sessions to the individual client? At the moment we always have to open our directories / documents to the client manually before we can start the support properly.

Unfortunately, the comment column cannot be used either, as it cannot be edited.

Thx

Andreas

Restore ruserver adress book

Andreas Lehmann, User (Posts: 20)

May 11, 2021 9:05:40 am EDT

Support level: Pro

I restored the files in the "..\AppData\Roaming\Remote Utilities Files" directory. These are also displayed in the viewer, but there are no address books in the ruserver.

Edited:Andreas Lehmann - May 11, 2021 9:14:14 am EDT

Restore ruserver adress book

Andreas Lehmann, User (Posts: 20)

May 11, 2021 9:00:22 am EDT

Support level: Pro

Hello. I have a new computer and I installed the ruserver on it. How can I import / restore the address books from my old ruserver to the new ruserver?

Address book server not available?

Andreas Lehmann, User (Posts: 20)

Apr 08, 2021 5:07:23 am EDT

Support level: Pro

I deleted the "old" address books, after which the address server was recognized again and the address books were synchronized again.

Address book server not available?

Andreas Lehmann, User (Posts: 20)

Apr 07, 2021 9:53:24 am EDT

Support level: Pro

As of today I have a problem with the cloud address books version 7.00.3. I can log in as normal, but the address book server cannot be reached or is offline !?

"Action cannot be carried out. The synchronization server is unreachable or offline."

How can I persuade the address book server to work together?

New v. 7.0.0.1 / Copy + Paste / Screen Resolution

Andreas Lehmann, User (Posts: 20)

Mar 12, 2021 4:32:35 am EST

Support level: Pro

Unfortunately, copying and pasting files still doesn't work.

When is it finally planned to integrate such an important function?
When will it be possible to set the screen resolution independently of the host?

Thx

Andreas

Remote Host behind a SOPHOS firewall!?

Andreas Lehmann, User (Posts: 20)

Oct 28, 2020 5:41:17 am EDT

Support level: Pro

We have now resolved the problem. The background service also works with Beta 6.12.2.0

Thx...

Remote Host behind a SOPHOS firewall!?

Andreas Lehmann, User (Posts: 20)

Oct 26, 2020 2:07:20 pm EDT

Support level: Pro

Hello

Yes, we would like to connect to the Internet ID. The TCP port 5655 was released in the SOPHOS firewall. We have now found that the Quick Support works. When we install the service, the client is shown as available in the administration, but a connection cannot be established.

Thanks Andreas

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