David Silvera's community posts

Hey Boris,

I know the issue with the map loading screen staying there forever as it says it is trying to connect. I found pressing any keyboard button if it takes too long, would load the remote computer screen.

But this was fixed in version 7.0.0.2 as far as I have tested it in my environment. I don't need to press any key to load the remote screen during the map loading screen as it comes up after a few moments.

You can try that the next time your issue shows up and see if that helps.

Hi marco,

It means while you are connected to the remote computer, the monitor/screen of the remote computer will remain blank so no one will be able to see what you are doing while you are connected.

Hope this helps.

Hi pacific lightning,

1. The server is installed as a Windows Service. So it is running in the background all the time.
2. It's recommended to use the current versions of the programs to avoid any possible bugs using mismatched versions. So use version 7.x.x of the viewer with RU Server 3.x.x.
But I have tested version 6.10.10.0 viewer with the new server 3.x.x as a relay server and the connection works. Just keep in mind that you won't get the benefit of the new features of RU Server 3.x when using previous versions of the Viewer.

Hope this helps.

Hi Polina,
Since he mentioned if it was a GUI bug, I think he might be referring to the Auto Ping menu option, and not the Auto Ping in the Properties window. Think he is saying there is no indication in the menu option to show whether the Auto Ping is Enabled or Disabled.

They had multiple public beta versions of their program for almost a year, that was tested by them and us, the public. So yeah, it was tested. But bugs will always find it's way into any well written program.

What issue are you having?