Colin Faulkner's community posts

Viewer Update problem

Colin Faulkner, User (Posts: 14)

Jan 06, 2022 8:57:17 am EST

I understand the problem - that's why I always install apps using RevoUninstaller or similar.
I also use portable versions if/when they are available.
This helps stop your PC getting clogged up with app remains that aren't removed by 'standard' means.
As I only use Remote Utilities on my local intranet I won't be upgrading to v7 for a while - not until it's had a good shake down.
Hopefully Conrad or someone can help you get rid of your early versions for a re-install.....

Viewer Update problem

Colin Faulkner, User (Posts: 14)

Jan 06, 2022 4:15:15 am EST

Support level: Free or trial

Hi Werner,
If you pause kaspersky protection for say 30 mins.
Download the file then right click on it and scan it with Kaspersky, you will get the attached prompt displayed.
If you click on the little i icon in the top right hand it will take you to :https://threats.kaspersky.com/en/class/RemoteAdmin/
You can either add just this file to exclusions or apply it to all remote administration software....

Viewer Update problem

Colin Faulkner, User (Posts: 14)

Jan 05, 2022 1:42:09 pm EST

Support level: Free or trial

Hi Conrad, thanks for that.
I paused Kaspersky protection and downloaded the files.
They are flagged as 'remote administration software' - so I have excluded them from scanning.
Thinking back I may have had to do this with version 6 a while ago.....

Viewer Update problem

Colin Faulkner, User (Posts: 14)

Jan 05, 2022 12:35:25 pm EST

Support level: Free or trial

Just checked, I can download the old HOST v6.10 with no problems....

Viewer Update problem

Colin Faulkner, User (Posts: 14)

Jan 05, 2022 12:32:00 pm EST

Support level: Free or trial

I have the same problem, both Opera and Chrome won't allow me to download the new 7.1.1.0 versions of the Host and Agent.
Don't seem to have had this problem before...
I'm reluctant to turn off my AV to download the files.
Please advise ASAP.
Thanks

resolution gets reset

Colin Faulkner, User (Posts: 14)

Jul 21, 2019 3:49:10 pm EDT

Support level: Free or trial

Like Michael, I already have this option set.
I'll stick with my old host .exe until you release the 'fixed' version....
Thanks

resolution gets reset

Colin Faulkner, User (Posts: 14)

Jul 11, 2019 11:46:51 am EDT

Support level: Free or trial

Stretch view.
My viewer laptop is 1920x1080, PC with problems 1280x1024, so 'stretched' it fits on screen.
Other PC is 3840x2160, so it's 'shrunk'.
Both hosts are now running OK (not reverting to a small desktop) using 6.10.3.0 host.

resolution gets reset

Colin Faulkner, User (Posts: 14)

Jul 11, 2019 5:26:01 am EDT

Support level: Free or trial

Downgrading the host on the remote PC to 6.10.3.0 (I had an old copy) worked - the screen now stays as it was when the connection is closed.
Thew question is why the newer host software does not retain the session remote window size......

resolution gets reset

Colin Faulkner, User (Posts: 14)

Jul 11, 2019 5:01:11 am EDT

Support level: Free or trial

Still the same I'm afraid.
Run the viewer and double click on the host.
Remote desktop loads, then shrinks to minimum size.
Expand viewer window - as in 'After upgrade to 6.10.10.0(1)'
Close viewer, which closes host desktop.
Run viewer again and double click on the host.
Again Remote desktop loads, then shrinks to minimum size as in 'After upgrade to 6.10.10.0(2)'
Doing the same on the PC with viewer is 6.10.3.0 is fine....

resolution gets reset

Colin Faulkner, User (Posts: 14)

Jul 11, 2019 4:35:18 am EDT

Support level: Free or trial

The viewer I am using is still 6.10.9.0, the problem host is also 6.10.9.0
The host that works with my 6.10.9.0 viewer is 6.10.3.0.......
I will try updating to your latest 6.10.10.0 (but leave the working PC) to see if that sorts the problem.

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