Keith Evans's community posts

one of the things iInet offers is static IPs which our network requires , but i am starting to think that it maybe Provider related also

yes sorry should have said that also, if i shut down viewer and restart it then correct no longer available

i have lodged a ticket with my IT dept , as now no connections work while i am on the network but what is interesting is while on my own connection if i have logged into the clients and the icon is green, then swap to corporate network i can reconnect to any previous logged in, so i suspect they have been playing with port blocking for security reasons, they have definitely blocked outgoing as soon as i connect the test clients in workshop to other network all works, so in my case not 100% sure this is an external issue

just a handy hint with Google create a new account specifically for the remote desktop usage that can stay logged in the background, the downside with Google is more susceptible to bandwidth issue etc, hence why i onle use it as a back, Remote Utilities is the best i have found, we even have a cooperate  [censored] account which apart from being horrendously expensive again is also bandwidth hungry

no agent running on my Viewer machine, i also use the Internet server for IDs, Running latest updates to Windows 10, there was an update recently , but after half my clients disconnected the other day and reconnected a few hours later, only my office client did not reconnect. all the clients are distributed around the country as they are used as playout machines for radio services. The remote units are running Windows 10 , but are locked down and do not receive and updates etc, they are all standalone with various connectivity methods, 4G dongles some on LAN etc, oh have Google remote desktop for them as a back door incase

as an experiment i generated a new ID on the client which it did restarted the host , no connection still. what is interesting is the client can connect to servers to get a new ID so yes its a bit baffling. i will talk with our IT people Monday to see if changes have been done to our network,

As to your question no no changes to address book i have 22 clients except to the test i just did

Update from me, one of my clients which happens to be in my workshop is still not connecting , our Internet Provider is iInet , Asaf what is you provider wondering if thats a possible issue, my unit  is in a corporate environment., all my other clients which are connected are various connection methods etc but not through that particular provider

Hi i have lost connectivity to number of hosts using your servers also, i can access most with Google remote desktop , and the icon is greyed out on all of them, some of  the hosts are connected via 4G data devices and some fixed line connections, i am In Australia this started a few hours ago my time
cheers

UPDATE .. they have now reconnected, must have been a glitch in the Matrix ..

gathered that, in the past even a restart they stuck but since the last update it worked ok for a few days using Galaxy Note 10 2016 Oreo

im using the android version, it is up to date. i managed to enter 13 but it would not take anymore, it was deleting the last entry in the list, unfortunatly over night all entries have dissapeared. cant wait for a phone book version, its a pain entrying them all the time