AC's community posts

Hi Polina,

I do not have a folder named "Remote Utilities Files" under my Roaming App Data folder.

Hi All,

I'm having an issue where the RDP Resolution is not being saved appropriately.
I went to Properties > RDP > Configure > Set the Display resolution and clicked Save, but it doesn't appear to save. The ports change for each RDP session so I've been having to change it for each port and it is quite annoying. Any ideas on a fix that is permanent for all "localhost" connection, regardless of port?

Thanks.

Great - thanks! I couldn't find it.

How would I go about moving the RU Server App and it's configuration to another Server? I have the latest Server and Viewer version.

Michael -

Your issue is connecting to the machine from the Viewer, using the Server?
Is the server on the same LAN as your viewer? Have you tried via IP or FQDN? Could also be a bad password.

Conrad wrote:

Hello Alex,

Our brand representative cannot post on Spiceworks because we discontinued our vendor membership. The reason why we did so was that we didn't agree with Spiceworks vendor policy in certain respects.  

Otherwise, Spiceworks is great and we have a lot of followers and customers there.

Ah, Okay, makes sense I guess.

The Brand Representative for Remote Utilities (Marat) on an Information Technology Community called "SpiceWorks" has been inactive for over a year and is not responding to inquiries to IT Pros. Is it possible for someone to remain active on this community (spiceworks)?
I'm showing that this person was last logged in a month ago, but like I said, hasn't been responding to any comments/questions that he's been tagged in.
Just figured I'd spread the word here so you guys can get some more revenue and some more on-boarding.

Hi Conrad,

I believe he means the hostname/fqdn.
For example my iPad's hostname is "Alex's-iPad" and my Laptop's hostname is "Alex-PC".

I know that you are improving the iOS Client, so this would be good to add to the list, other than a "custom" name.

Thanks,
Alex

Chas Large wrote:

Ah Alex,

I see now where you select SYSTEM and that's what I have set as default in the viewer. Under Access in the File Transfer display. Changing that to CURRENT USER immediately makes the mapped drive available in the HOST window. Changing back to SYSTEM removes the mapped drive.

So great, it works but I'm still none the wiser as to why this works in the way it does. If it's been explained in the documentation, then I must have missed it. Please can someone post a link.

Thanks all. Effectively problem resolved.

Chas

I haven't found documentation on it - but I am glad that it fixed your problem as well.

Switching to System fixed it for me in my testing.