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Remote Utilities Viewer for Mac andLinux has been released. Send us your feedback and report bugs in this discussion thread.

RDP Resolution stuck

Alex, User (Posts: 15)

Jul 04, 2019 8:25:04 am EDT

Hi Polina,

I do not have a folder named "Remote Utilities Files" under my Roaming App Data folder.

RDP Resolution stuck

Alex, User (Posts: 15)

Jul 03, 2019 3:37:26 pm EDT

Hi All,

I'm having an issue where the RDP Resolution is not being saved appropriately.
I went to Properties > RDP > Configure > Set the Display resolution and clicked Save, but it doesn't appear to save. The ports change for each RDP session so I've been having to change it for each port and it is quite annoying. Any ideas on a fix that is permanent for all "localhost" connection, regardless of port?

Thanks.

Move RU Server

Alex, User (Posts: 15)

Mar 03, 2019 5:10:39 pm EST

Great - thanks! I couldn't find it.

Move RU Server

Alex, User (Posts: 15)

Mar 02, 2019 10:13:54 am EST

How would I go about moving the RU Server App and it's configuration to another Server? I have the latest Server and Viewer version.

(self-hosted ID server) Computer goes offline when I log on

Alex, User (Posts: 15)

Sep 24, 2018 8:56:10 pm EDT

Michael -

Your issue is connecting to the machine from the Viewer, using the Server?
Is the server on the same LAN as your viewer? Have you tried via IP or FQDN? Could also be a bad password.

Spiceworks

Alex Coombs, User (Posts: 15)

Jun 27, 2018 6:26:54 pm EDT

Conrad wrote:

Hello Alex,

Our brand representative cannot post on Spiceworks because we discontinued our vendor membership. The reason why we did so was that we didn't agree with Spiceworks vendor policy in certain respects.  

Otherwise, Spiceworks is great and we have a lot of followers and customers there.

Ah, Okay, makes sense I guess.

Spiceworks

Alex Coombs, User (Posts: 15)

Jun 27, 2018 1:03:39 pm EDT

The Brand Representative for Remote Utilities (Marat) on an Information Technology Community called "SpiceWorks" has been inactive for over a year and is not responding to inquiries to IT Pros. Is it possible for someone to remain active on this community (spiceworks)?
I'm showing that this person was last logged in a month ago, but like I said, hasn't been responding to any comments/questions that he's been tagged in.
Just figured I'd spread the word here so you guys can get some more revenue and some more on-boarding.

IOS client name on screen

Alex Coombs, User (Posts: 15)

Jun 26, 2018 3:48:40 pm EDT

Hi Conrad,

I believe he means the hostname/fqdn.
For example my iPad's hostname is "Alex's-iPad" and my Laptop's hostname is "Alex-PC".

I know that you are improving the iOS Client, so this would be good to add to the list, other than a "custom" name.

Thanks,
Alex
Edited:Alex Coombs - Jun 26, 2018 3:49:26 pm EDT

File Transfer and Mapped Drives

Alex Coombs, User (Posts: 15)

Jun 26, 2018 3:46:10 pm EDT

Chas Large wrote:

Ah Alex,

I see now where you select SYSTEM and that's what I have set as default in the viewer. Under Access in the File Transfer display. Changing that to CURRENT USER immediately makes the mapped drive available in the HOST window. Changing back to SYSTEM removes the mapped drive.

So great, it works but I'm still none the wiser as to why this works in the way it does. If it's been explained in the documentation, then I must have missed it. Please can someone post a link.

Thanks all. Effectively problem resolved.

Chas

I haven't found documentation on it - but I am glad that it fixed your problem as well.

File Transfer and Mapped Drives

Alex Coombs, User (Posts: 15)

Jun 26, 2018 12:16:21 pm EDT

Switching to System fixed it for me in my testing.
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