Allan Hall's community posts

Logs sent

I went to C:\ProgramData\Remote Utilities and in that directory, there is one file named install, and two directories named msi and printer_output. There is no Logs directory. There is a logs directory under c:\program files(x86)\remote utilities - host. Perhaps these are the files you are looking for?

This gets a little weird so hang with me. I am using version 6 if that matters.

I have a client who has several PCs in one location that are running host. I can access all of them except for one remotely (on a different network across the internet). However, I can access that PC just fine from the same network if I switch to IP from ID. Here are some things I have tried...

1) Uninstall and reinstall the host software
2) Completely turn off all AV
3) Put specific allowances in the Windows firewall for the ports
4) Completely turn off the Windows firewall
5) Change the ports the host software is using
6) Change the IP address for the PC
7) Generate a new ID number
8) Generate a new certificate
9) Installing a completely new viewer on a PC that has never had it installed before

While making these changes I was on another PC on the local network and I would try it using IP and it would work fine, then I would disconnect and switch to ID and it would fail by continually telling me it could not connect.

Any ideas?

I understand your frustration at only being a support representative, and the need to keep the forums civil and productive. But I am sure that you have seen where myself and others have quoted the forum administrators as saying  things like "in a couple months", "by the end of the year" and "very soon", and some of these quotes are three years old.

This is the way we have to communicate with you as a company, and although you may not be a developer, YOU are the contact person with the company and represent ALL of them to us. If you can not honestly answer our questions, I would first ask why you did answer it repeatedly with things that turned out to be way incorrect, and then ask that you find someone in your company who can answer these questions and has the power to make things actually happen.

We can all understand delays, but when three months turns into three years with absolutely no real estimate to when it will be even in beta, we wonder if the previous comments were that wrong, lies, or a combination of the two. Can you blame us?

You say you want to keep things civil, I would argue that the absolute best way to keep things civil, keep everyone calm, and keep the discussions productive is to deliver on what you say. When you say, as you did three years ago, that you estimate it will take a few months, then DO THAT. Don't make excuses, do what you say!

Here is something to think about. A person or company, who repeatedly tells you something and then does not do what they say over a long period of time is a ______________. You fill in the blank.

I ** HATE ** being this way online. But what choice do we have? We ask, you say something like 'soon', we leave for months. We come back, we ask again, same answer. We do this over and over again for literal years. What other choice do we have but to get more and more agitated, more and more upset, and start raising our voices? Please, tell me, what other avenues can we pursue to get you to live up to what you have been promising?

Asking for a friend... Is this the new answer? Instead of just telling us "we are sorry, we are working on it, we expect it to be released soon" year after year after year, you will just close the discussion down? THAT says a lot about your intentions, at least to me.

Instead of that, how about you actually deliver on what you have been promising for the past three years?

Conrad Sallian wrote:

Hello Oldřich and Ziang,

Thank you for using Remote Utilities! We do our best to release Host/Agent support for Mac as soon as possible, but it should take at least a few months from now before the first beta is available.

This is from Mar 23, 2020 7:35:05 am EDT. Yes, FAR more than a year ago.

Pauline wrote:
will ultimately make the product better and more reliable in the long run.

Yeah, it will reliably never run host on Linux/Mac ;-)

Liam,

You are correct. After years of being told "soon" and "one of our top priorities" I have lost faith. Not only am I looking for a replacement product but I am making sure I let people know how well Remote Utilities delivers on its promises.

If you know of any good replacements, let me know. I have been trying out several over the past few months and hope to make a move in the near future.

Pauline wrote:
we plan to release a first test version of Host for Mac/Linux in a few weeks and a final stable version of Viewer for Mac/Linux by the end of this year.

Maybe it is just me, but over 20 weeks (and counting) seems a tad more than "a few". Although that might be expected since they said "We certainly plan to release Host for Mac/Linux this year." back in 2020.

I know, right?