magicf's community posts

Hi.
I bought a Starter licence and I wanted to upgrade my support level. I upload the licence file and the response says it's upgraded to . I mean nothing written after "to" (see attaced picture) and I remained in the Free level.
Could you upgrade manually or fix the auto upgrade problem?
Thank you.

Thank you. Finally I got the key. :-)

Hi.

How many hours or days does it take to get the purchased licence key?
I purchased and payed a starter licence at 13:11 CET (2 hours ago) but still don't get the licence key.

Thank you

Polina wrote:

Hello,

Thank you for your message.

Yes, unfortunately, for now, Viewer for Linux/Mac is only available in the Beta version and, therefore, has somewhat limited functionality. You can find the full list of currently supported features on this page, in the very first message. More features that are already available in Viewer for Windows will be added in future updates as well.

As for the frequent crashes of Viewer - could you please try removing (or temporarily moving to another directory) the following files and see if this helps to resolve the issue?
1.  libxcb*
2.  libxkbcommon*

Looking forward to your reply.

Hi.
There are many libxcb* and libxkbcommon* files exist in different folders used by different applications. Which ones should I delete/move from the 353 pcs of libxcb*?
Would you be more specific?

Thank you

Hi.
Linux viewer 1.0.8.q beta 8 onto Xubuntu 20.04LTS.
Very limited functionality. Only connect to remote PC. All the other functions which works in Win version is missing. I hope will be included soon especially the remote agent configurator.
It hangs and close itself and the remote connection windows very often without any notice. I would say I have to restart in every 10-15 minutes. if you let me know where is the log file then I can attach it to do further investigation.
Thanks for the long waited Linux version.

The same problem, but Z: is reserved for specific purpose within our company. Is there any workaround?
Thank you

Yes, Linux host and viewer is requested many times int he past lot of years. No actions seen only promises.

Years over years. Many requests fro Mac and Linux host and viewer.
I feel that they never planned to release such versions.
I know that the Linux ecosystem is very small (and even the Mac as well) compared to Windows but there is needs for that.
I manage dozens of Linux clients from a Linux client.  [censored] is cutting my budget as they changed to yearly subscription with high price.
Even now, after TV has a yearly subscription, RU could be the No1 competitor if there would be Linux&Mac version.
Com'on guys! You're not able to prove us with the first sentence on your Money back guarantee page:
"We strive to provide the best remote desktop software, and your satisfaction is important to us."
No it's not true.

Conrad wrote:

Mac Wilson wrote:

Also greatly in need of a Mac agent/host now as its becoming a pain in the ass to use an alternative just for these clients.  Even though RU has its quirks its much preferred.  Any word on an ETA?

Hello Mac,

We will do our best to add Mac support as soon as possible. Unfortunately, no ETA for Mac agent/host yet. As for Mac Viewer, we are going to introduce the first beta this year, if all goes as planned.

In 2015 you wrote that to release Mac version is your middle term plan and in July 2015 you defined the middle term as "within a year". 3 years later there is still no ETA.
I don't have time to wait for Linux so in the past 3 years I spent my money to your competitor.
I read a LOT of promises and words here about you plan to release at least Mac version but after more than 3  year there is nothing. Linux version is totally out of scope.
But it would be a really good application but it's a shame instead. Sorry.

Conrad wrote:

Thank you, Nick. There is a good chance that we will introduce Linux client together with client for Mac.

Good news after 3 years. ;-) But I'll believe it when I'll install it on my linux machine. And I'd really like to install it on linux especially after  [censored] switched to monthly subscription model from one time payment model.